A new job is posted on Together Abroad.

Technical Support Representative, native level English Nieuwegein

Specifically, we are searching for a technical support representative with a solid understanding of a broad range of technical subjects including, TCP/IP networking, virtualization (ESXi, KVM and VMWare Workstation), enterprise software, as well as Windows and Linux. The current opening is for a weekend shift; Saturday, Sunday, Monday, and Tuesday. Once trained, the Saturday and Sunday shifts can be worked from home.

Overview of responsibilities:
Provide exceptional support over a variety of products through email, phone, and chat
Convert customer training environments to their platforms (KVM, ESXi, and Ghost)
Help end users connect to and use the training portals
Identify and report bugs
Contribute to internal and external knowledge bases
Qualifications: Ability to quickly identify and offer solutions to complex software and networking issues, often with limited information
Ability to effectively communicate complex concepts over phone, email, and chat
2 years in a support, systems, or networking position
1 year virtualization platform experience (preferably KVM or ESXi)
Experience in a customer-facing role
Familiarity with enterprise software either from a user or admin perspective
Able to work from Saturday till Tuesday
Our client has been providing software and services to the enterprise training market since 1992. Their software is used by companies to deliver online and classroom training around the world. They are currently expanding the technical support department to accommodate the growth of their business.
The users of their services are typically software developers, administrator, and system integrators. You will be helping these users interact with and use their services. You will be part of a very important team, known for providing industry leading support. The ideal candidate will be comfortable working with a variety of operating systems, software applications and network technologies.
Match criteria: ICT, Technical, Engineering, Information Technology (ICT), Job, ICT, Technical support, 2700 - 3200 Euro, 2300 - 2700 Euro, Automatisering/IT, Technisch, Overig, Bachelor, 1 year, 2-5 years, 5-7 years, Company hire, Prov. Utrecht, English, Administrator, Coordinator, Assistant or Support, Analyst
Company name: Undutchables Recruitment Agency BV



For more information and to apply click here: http://www.togetherabroad.nl/jobs/jo...554054-31.html